IT Infrastructure Intern
On-siteStrongsville, Ohio, United States
Job Summary
Monitor assigned incidents to ensure timely resolution, provide second-level support for escalations, and manage system administration for cloud solutions including AWS, Cisco Meraki, and Office 365. Handle remote office provisioning and connectivity support for LAN/WLAN/WAN environments while participating in daily group stand-up meetings. Receive instruction and mentoring from experienced technical advisors to perform duties related to networking, system administration of hardware and operating systems, and technical processes. Make recommendations to improve process efficiency and effectiveness. Work 40 hours weekly during the three-month summer program in Strongsville, Ohio.
Required Qualifications
- Pursuing a 2-year or 4-year college degree in Computer Science, Information Technology, or a related field
- Sophomore, Junior, or Senior standing
- Experience with Windows Operating systems
- Minimal familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications, cloud and mobile devices
- Effective communication skills – Verbal & Written
- Demonstrated Active Listening ability
- Ability to lead a task or objective
- Ability to work in team setting
- Ability to work under pressure
- Requires the ability to be accountable for task completion without direct supervision
- Authorized to work in the U.S.
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