IT Infrastructure Delivery Manager

Job Summary

Required Qualifications

• •Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
• •6+ years of experience in IT infrastructure (cloud, systems, network, or security)
• •3+ years of experience managing infrastructure delivery and/or vendors
• •2+ years of supervisory or project leadership
• •Proven experience leading end-to-end infrastructure delivery in enterprise or complex hybrid environments (on-premises and cloud), including design, implementation, and operational transition
• •Hands-on expertise with cloud platforms (Azure preferred, AWS acceptable), including compute, networking, storage, identity, and foundational cloud architecture principles
• •Demonstrated experience managing infrastructure delivery projects or programs, including planning, prioritization, resource coordination, risk management, and stakeholder communication across multiple concurrent initiatives
• •Experience managing vendors, MSPs, and third-party service providers, including SLA oversight, performance management, escalation handling, and service optimization
• •Strong working knowledge of ITSM processes (incident, problem, change, and release management) with experience improving or operating within structured service delivery environments
• •Solid understanding of infrastructure security, risk management, and compliance frameworks, with experience supporting audit readiness and governance requirements
• •Strong infrastructure engineering background (cloud, network, systems, security)
• •Ability to troubleshoot and resolve complex infrastructure and vendor-related issues
• •Knowledge of automation, scripting (PowerShell, Python), and infrastructure tooling
• •Strong project and service delivery management skills
• •Ability to balance hands-on technical work with delivery leadership responsibilities
• •Excellent stakeholder and vendor management skills
• •Strong risk, issue, and escalation management capabilities
• •Ability to manage vendor relationships, performance, and accountability
• •Experience negotiating and enforcing SLAs, KPIs, and contractual deliverables
• •Strong communication skills when working with vendors, partners, and internal stakeholders
• •Ability to evaluate vendor performance and recommend improvements or changes
• •Understanding of infrastructure cost management, budgeting, and vendor spend optimization
• •Strong documentation and process discipline (audit-ready mindset)
• •Ability to operate in fast-paced, multi-project environments
• •Occasional onsite presence may be required as well as periodic travel for purposes of attending required company-sponsored events, meetings, or all-hands gatherings

Desired Qualifications

• •8+ years of experience in IT infrastructure (cloud, systems, network, or security)
• •4+ years of experience managing infrastructure delivery and/or vendors
• •3+ years of supervisory or project leadership
• •Experience managing vendor contracts, SOWs, and service level agreements (SLAs)
• •Experience supporting outsourcing models or co-managed infrastructure environments
• •Familiarity with procurement processes, vendor onboarding, and financial tracking (cost management, invoicing)
• •Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code
• •Project management certifications (PMP, Agile, Scrum)