IT Infrastructure Associate
On-siteNashville, Tennessee, United States
Job Summary
Troubleshoot hardware, software, network, and telecommunications issues while providing technical support for user devices, Microsoft 356 applications, and VoIP systems. Monitor infrastructure performance, maintain Windows and Linux server environments, and assist with IT projects including installation, configuration, and documentation. Collaborate with internal teams and vendors to resolve incidents and order equipment as needed. Maintain accurate records of systems and configurations, identify process improvements, and stay current with emerging technologies. Work in-person Monday through Friday at the Nashville headquarters, supporting the global tire manufacturer's advanced manufacturing facilities and offices.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field preferred
- 0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas
- Basic knowledge of networking concepts
- Experience with or familiarity with Windows operating systems and server environments
- Familiarity with Linux operating systems and server environments
- Familiarity with Microsoft 365 and related applications
- Familiarity with virtualization concepts and technologies
Desired Qualifications
- Familiarity with VoIP or telecommunications systems is a plus
- Strong customer service mindset with a desire to help colleagues and stakeholders resolve technical issues
- Team-oriented attitude with the ability to work independently and learn new technologies
- Knowledge of SAP or other ERP systems is a plus
- Bilingual English/Korean is a plus
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