IT, Implementation, and Support Technician I
$49,920–$56,160 year
On-siteSacramento, California, United States
Job Summary
Answer support phone calls and tickets for desktop, mobile, network, and application issues, directing end users to the helpdesk queue and escalating unresolved cases. Manage the ticket queue triage and assignment, provide end-user training on self-service and operating systems, and deploy/configure hardware and software assets per standards. Collaborate with implementation managers to onboard clients and sites, traveling up to 20% to document updates and support transitions. Log all interactions and maintain operational procedures. On-call and after-hours maintenance participation may be required.
Required Qualifications
- Associate (2-year) degree, with a technical major, such as computer science, or two years related experience and/or training; or equivalent combination of education and experience
- Valid driver's license
- Basic knowledge of Microsoft products, laptop computers, and mobile devices
- Basic knowledge of enterprise computing environments and concepts (E.g. Active directory, networking)
- Basic knowledge of basic computer administration tools and processes (E.g. Remote-control software)
- Fundamental understanding of an operating system
- As systems are changed and upgraded it is required to stay current on knowledge of the environment being supported
- Excellent customer support skills
- Must be able to travel to customer sites (up to 20%)
Desired Qualifications
- CompTIA A+ or equivalent
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