IT Helpdesk Technician
On-site · Scottsdale, Arizona, United States
Job Summary
IT Help Desk Technician providing Tier 1 support in a multi-location environment (~25 locations), logging, prioritizing, and tracking help desk requests, and troubleshooting hardware and software. Responsible for configuring and supporting Microsoft 365, Google Workspace, Apple Business Manager, and Adobe; using Rent Manager and Newbook systems; creating and updating user access, and delivering end-user training. Will participate in an on-call rotation and may travel to Roberts Resorts & Communities locations (<10%) to perform duties. Requires strong documentation, effective troubleshooting, and collaboration with IT staff to improve processes and reduce recurring issues.
Required Qualifications
- High School diploma or GED
- 1–2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, Access)
- Experience supporting remote users
- Strong foundational PC troubleshooting skills
- Familiarity with device lifecycle workflows
- Experience troubleshooting network configuration issues
- Experience supporting Microsoft RDP in a hosted VM environment
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