IT Helpdesk Technician

Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot and resolve issues related to enterprise applications including ERP, PLM, CAD, and document management systems while managing user accounts and permissions in Active Directory. Install, configure, and maintain Windows and macOS systems, assist with onboarding and offboarding processes, and maintain IT documentation, knowledge base articles, and asset inventories. Ensure compliance with cybersecurity and regulatory standards such as NIST, CMMC, and ITAR. Monitor system performance, coordinate with vendors for issue resolution and procurement, and provide training to end-users on systems and best practices.