IT Helpdesk Support
$62,000–$75,000 year
On-siteQueens, New York, United States or Forest Hills, New York, United States
Job Summary
Respond to help desk tickets, phone calls, and walk-up support requests while troubleshooting hardware, software, peripheral, and connectivity issues in a Microsoft-based environment. Own and manage the help desk ticket queue, escalate unresolved technical matters to senior staff, and coordinate equipment deployment for onboarding and offboarding. Maintain accurate IT asset inventory, administer cloud-based identity and access management via Microsoft Entra, and support Microsoft 365 administration including basic LAN, Wi-Fi, and VPN troubleshooting. Develop internal knowledge base articles and SOPs, monitor system alerts, and participate in IT projects and system rollouts. Requires 4+ years of progressive experience in technical support within a Microsoft Windows environment.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment
- Demonstrated experience with help desk or ticket management systems
- Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting
- Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint
- Working knowledge of Microsoft Entra (Azure AD) for identity and access management
- Excellent communication skills, both written and verbal
- Strong interpersonal skills to build relationships and foster a positive work environment
- Living in New York state
Desired Qualifications
- CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification
- Experience with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity environments
- Previous experience in a similar role in a nonprofit environment
- Familiarity with endpoint management tools such as Microsoft Intune or SCCM
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.