IT Helpdesk Support Specialist II
On-site · Draper, Utah, United States or Sandy Springs, Georgia, United States
Job Summary
The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization, resolving issues submitted through the help desk via phone, remote support, and other channels. Responsibilities include troubleshooting hardware, software, network, and application issues; escalating complex problems; documenting troubleshooting steps; supporting user account administration and access management; assisting with workstation deployments and technology rollouts; maintaining SLAs; and participating in IT projects and process improvements. Ideal candidates will have strong troubleshooting, customer service, and communication skills, plus experience supporting Windows environments, Microsoft 365, ticketing systems, and fast-paced environments; preferred experience with automotive dealership IT systems (e.g., Tekion, CDK, Reynolds & Reynolds, Cox Automotive) and IT certifications is a plus.
Required Qualifications
- Minimum 3 years of professional IT support or Help Desk experience
- Experience supporting Windows environments, Microsoft 365, and common business applications
- Experience working with ticket management systems
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
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