IT Helpdesk Specialist
On-site · Washington, District of Columbia, United States
Washington, District of Columbia, United StatesOn-siteContractEntry LevelBachelors DegreeLarge
Type
Contract
Level
Entry Level
Education
Bachelors Degree
Company size
Large
Job Summary
Join the DNA Group as an IT Helpdesk Specialist on a 12-month contract, providing technical support across multiple District agencies in a fast-paced environment. This entry-level role involves logging service requests, delivering exceptional customer service, and offering desktop and mobile device support in both call center and field settings. Ideal for tech-savvy individuals eager to grow within a large enterprise IT organization.
Required Qualifications
- Bachelor’s degree in IT or related field or equivalent experience
- Customer service support experience in a face-to-face or phone-based role
- Excellent written and verbal communication skills in a professional setting
- Technical support experience via phone, email, or other remote channels
- Experience maintaining computers, systems, and printers in a professional environment
- Expertise supporting Windows 10, Windows 11, and Mac OSX 10.10.x
- Experience installing and troubleshooting operating systems (Windows 10/11, Mac OSX)
- Call center technical support experience handling multiple incoming calls
- Ability to provide customer-oriented results and support an efficient end-user environment
- Basic Active Directory functions (account creation, password resets, OU management)
- Knowledge of Microsoft Office Suite / Office 365
Desired Qualifications
- Microsoft Certifications (MCP, Windows 10, CompTIA A+)
Additional Requirements
- No C2C, visa transfers, or sponsorship
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