IT Helpdesk Specialist
$41,600–$41,600 year
On-siteBelcamp, Maryland, United States
Job Summary
Classify, troubleshoot, resolve, and escalate support issues to appropriate teams while responding to requests in-person and over the phone. Execute troubleshooting steps including tracing cables, rebooting hardware, installing peripherals, and researching errors. Meet service level agreements prioritizing employee productivity and provide thorough documentation of all resolution steps. Manage configuration, shipping, receiving, organization, and inventory of IT equipment. Guide employees to prevent future problems and assist with assigned IT projects. Work five days a week in Belcamp, MD, with no travel required.
Required Qualifications
- U.S. citizenship
- Ability to work in-office five days a week
- An inclination toward working with various technological equipment and software
- Ability to demonstrate through work or personal experience their interest and ability in resolving computer problems
- Experience with Microsoft Windows and Microsoft Office products
- Strong organizational, attention to detail, problem-solving, and troubleshooting skills
- Strong written and verbal communication, service, and support skills
- Emotional intelligence, able to relate to difficult and frustrating situations with empathy and patience
- Ability to work in a fast-paced environment, managing competing priorities and handling high call volumes
- Comfortable assisting users of all experience levels
- A team-focused mentality and attitude, able to work effectively with a diverse team with multiple skill sets on common goals
- Willingness to learn new skills, technologies, methodologies, procedures, and to assist the team and department adapt in an aggressive-growth, multi-project environment
Desired Qualifications
- A Security + Certification
- some technical education
- CompTIA A+
- Microsoft Certified Professional
- other entry-level IT certifications
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