IT Helpdesk Engineer (Taipei)
On-siteTaipei, Taiwan, Taiwan
Taipei, Taiwan, TaiwanOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Provide first-line IT technical support to users across Taiwan, Japan, Korea, and other locations, tracking incidents and service requests through resolution. Install, configure, and troubleshoot Windows systems, network connectivity, and peripheral devices while managing computer provisioning, software deployment via Microsoft SCCM, and IT asset management. Create and maintain Knowledge Base articles, FAQs, and standard operating procedures to improve service efficiency and user experience. Analyze recurring issues and collaborate with vendors to enhance automation and knowledge quality.
Required Qualifications
- College diploma or above
- degree in Information Technology, Computer Science, Information Management, or a related field
- Hands-on knowledge of Windows 10 and Windows 11 installation, configuration, and troubleshooting
- basic understanding of computer hardware
- basic understanding of networking
- basic understanding of Microsoft 365
- basic understanding of printers
- basic understanding of meeting room technologies
- Strong customer service skills
- Strong communication skills
- Strong problem-solving skills
- Strong interpersonal skills
- ability to explain technical issues clearly in user-friendly language
- Basic English reading skills
- Basic English communication skills
- Self-motivated
- detail-oriented
- able to work independently
- able to work collaboratively in a cross-functional environment
- commitment to documentation quality
- commitment to knowledge sharing
- commitment to process standardization
- commitment to continuous improvement
- commitment to automation
Desired Qualifications
- Experience in IT Helpdesk
- Experience in Service Desk
- Experience in Desktop Support
- Experience in End User Computing support
- Experience with Microsoft SCCM / Configuration Manager
- Experience with Active Directory
- Experience with Microsoft Entra ID
- Experience with ticketing systems
- Experience with PowerShell
- Experience with software deployment
- Experience with IT asset management
- Experience with Knowledge Base management
- experience supporting cross-regional users
- Relevant IT certifications
- exposure to Large Language Models (LLMs)
- exposure to Retrieval-Augmented Generation (RAG)
- exposure to automation
- exposure to AI-enabled IT support applications
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