IT Help Desk Technician

IT Help Desk Technician serves as the first point of contact for technical support across a multi-site manufacturing and distribution organization, delivering frontline, Tier I support for desktops, laptops, printers, mobile devices, VPN, and standard business apps to end users in the US, Mexico, and the UK. The role supports both onsite and remote employees, collaborates with Tier II/III support and external vendors, maintains ITSM ticketing workflows, aids onboarding/offboarding, and helps drive security practices and documentation. Key activities include incident and request management, user/system administration, workstation imaging and deployments, and contributing to system rollouts and continuous improvement in manufacturing and distribution environments. Strong communication, customer service, organization, and problem-solving skills are essential, as is the ability to prioritize across multiple requests and collaborate across offices, warehouses, and production facilities.