IT Help Desk Technician
HybridLondon, England, United Kingdom
EXPIREDLondon, England, United KingdomHybridFull TimeAssociates DegreeMedium
Full TimeAssociates DegreeMedium
Job Summary
Act as the first point of contact for colleagues across the business via ticket, phone, and chat. Monitor, prioritize, and triage tickets in the service desk platform to ensure SLAs are met. Resolve Level 1 issues independently and escalate complex matters to specialist teams. Monitor critical line voicemails to pick up urgent issues quickly and ask the right questions to get to the bottom of problems rather than just symptoms. Follow up on tickets through to resolution while maintaining clear, useful records. This hybrid role requires three days a week at our London office.
Required Qualifications
- A real interest in IT and a desire to build a career in it
- Confident, outgoing and comfortable talking to people at all levels
- Excellent written and spoken English
- A quick learner who's happy to be thrown at something unfamiliar
- A good general understanding of computers, devices and how they fit together
- Well organised, with the judgement to work out what is urgent and what can wait
- Essential: A real interest in IT and a desire to build a career in it
- Confident, outgoing and comfortable talking to people at all levels
- Excellent written and spoken English
- A quick learner who's happy to be thrown at something unfamiliar
- A good general understanding of computers, devices and how they fit together
- Well organised, with the judgement to work out what is urgent and what can wait
- An IT-related qualification — a college diploma, BTEC, apprenticeship, foundation degree or degree in IT, Computer Science or similar
- Any hands-on exposure to Microsoft 365, Windows 10/11, Entra ID or Active Directory either through study, a placement, a part-time role or your own tinkering
- Experience in a customer-facing role of any kind
- Any IT certification such as CompTIA A+ or Microsoft Fundamentals
- This is a HYBRID role, with 3 days a week at our office in London (EC3A postcode)
Desired Qualifications
- Desirable: An IT-related qualification — a college diploma, BTEC, apprenticeship, foundation degree or degree in IT, Computer Science or similar
- Any hands-on exposure to Microsoft 365, Windows 10/11, Entra ID or Active Directory either through study, a placement, a part-time role or your own tinkering
- Experience in a customer-facing role of any kind
- Any IT certification such as CompTIA A+ or Microsoft Fundamentals
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