IT Help Desk Technician
On-siteTrenton, New Jersey, United States
Trenton, New Jersey, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Respond to and log technical assistance requests via phone, email, and in person, then diagnose and resolve basic hardware and software issues. Redirect unanswered problems to appropriate resources and escalate urgent situations while tracking, routing, and documenting all resolutions. Stay current with system information, changes, and updates as assigned. Requires high school diploma or GED and strong oral, written, and computer literacy skills. Full-time role with competitive compensation and comprehensive benefits.
Required Qualifications
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Computer Literacy
- Keyboard Skills
- Customer Relations
- Customer Service
- Organization
- Project Management
- Time Management
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