IT Help Desk Technician
On-siteHarrisburg, Pennsylvania, United States
Job Summary
Provide prompt first and second level problem resolution to support center, distribution center, and store associates. Test and debug software and hardware issues, coordinate system problem resolutions, and assist users through advanced troubleshooting procedures. Configure and install desktop systems, thin client terminals, laptops, and store systems while performing periodic maintenance across all locations. Advise end users on system operation and maintain a prioritized log of request activities. Work a flexible schedule including occasional evenings, weekends, and holidays. Requires one year of IT experience and the ability to lift up to 50 pounds.
Required Qualifications
- High school diploma or equivalent
- 1 year experience in Information Technology
- Ability to work a flexible schedule to include occasional evenings, weekends, and holidays
- Ability to exercise sound judgment
- Ability to preserve confidentiality of information
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines
- Excellent analytical skills
- Accuracy and attention to detail
- Outstanding interpersonal and listening skills
- Ability to articulate complex technical topics for non-technical audiences
- Ability to lift and carry up to 50 pounds
- Ability to push and pull over 100 pounds
- Ability to remain in a normal seated position regularly
- Ability to see, hear, and speak regularly
- Ability to grip, reach, and pinch with arms and hands frequently
- Ability to bend and twist occasionally
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