IT Help Desk Technician
HybridLévis, Quebec, Canada
Lévis, Quebec, CanadaHybridFull TimeSmall
Full TimeSmall
Job Summary
Provide first and second level hardware and software technical support to internal users, utilizing the corporate ITSM platform to create, update, and resolve tickets while documenting all efforts. Deploy, monitor, and upgrade global IT systems including servers, PCs, and peripherals, while troubleshooting user-facing hardware such as laptops and printers. Prioritize work to meet response and resolution targets, applying technical documentation to identify solutions and manage escalations. Maintain inventory of equipment and supplies, ensuring bilingual communication in English and French.
Required Qualifications
- Bilingual in English and French (written and verbal)
- Excellent verbal and written communication skills, with the ability to communicate with a wide range of individuals
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- Strong problem-solving skills and a passion for continuous improvement in technology solutions
- Strong understanding of Microsoft Windows on-prem server environments and Microsoft 365 Cloud products, including Entra ID, Intune, Defender, Power Platforms, SharePoint, Conditional Access, etc.
- Working knowledge of user VPN
- Experience with VMWare vSphere and vCenter
Desired Qualifications
- Customer support and services experience
- VPN, Wi-Fi, and other network experience
- Experience with Cloud services, like Azure & AWS
- Experience with Newforma Konekt, Newforma Project Center, mobile and cloud products
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.