IT HELP DESK TECHNICIAN
$50,000–$60,000 year
On-site · Dallas, Texas, United States
Job Summary
As the IT Help Desk Technician, you will serve as the primary point of contact for IT support requests, focusing on day-to-day operational reliability of point-of-sale systems, back-office applications, devices, and network connections. Responsibilities include logging and prioritizing incidents in the Zendesk ticketing system, performing remote diagnostics and in-person support, assisting with hardware and software rollouts, maintaining documentation, identifying recurring incidents, and collaborating with other IT teams to ensure timely resolution of issues. The role requires 1-2 years of relevant experience, strong troubleshooting skills, excellent communication, and the ability to manage multiple tickets effectively.
Required Qualifications
- 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment)
- Strong troubleshooting skills with hardware, network and software issues
- Excellent verbal and written communication skills
- Ability to remain calm under pressure and manage multiple tickets
- Demonstrated ability to log tickets, track resolution and maintain documentation
Desired Qualifications
- Experience supporting restaurant POS systems (ideally TOAST or similar)
- Familiarity with online ordering integrations
- Experience with ticketing systems (Zendesk preferred)
- Remote support tools experience
- Windows OS knowledge
- Networking skills (TCP/IP, WiFi, VPN)
- Ability to identify recurring issues and contribute to procedural improvements
Additional Requirements
- Equal opportunity employer that considers applicants with criminal histories
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