IT Help Desk Technician II
$62,400–$116,480 year
On-site · Torrance, California, United States
Job Summary
Serve as the first point of contact for customers seeking technical assistance; perform local and remote troubleshooting through diagnostic techniques and pertinent questions; answer help desk tickets and provide timely resolution; walk the customer through the problem-solving process; direct unresolved issues to the next level of support personnel; complete tasks and/or projects as assigned in downtime; record events and problems and their resolution in the ticketing system; follow-up and update customer status and information; pass on any feedback or suggestions by customers to the appropriate internal team; identify and suggest possible improvements on procedures; manage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned; procure I.T. equipment and provision based on user requirements; record new assets and update existing asset changes in asset management system.
Required Qualifications
- BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
- Tech savvy, good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Jira experience preferred
- Office 365 experience preferred
- Customer-oriented with a positive attitude
- Willingness to tackle problems and find solutions
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