IT Help Desk Technician
$47,840–$62,400 year
On-site · New Bedford, Massachusetts, United States
Job Summary
IT Help Desk Technician at High Point & Affiliated Organizations in New Bedford, MA. Serve as the first point of contact for the IT department via phone or electronic ticket system; triage staff technical issues; perform remote troubleshooting; guide end users in using the self-service portal; create and maintain staff user accounts in Active Directory and the Electronic Health Record application; manage user access and devices; document support cases; escalate to on-site support when needed; diagnose and repair PC and printer hardware; configure and update Apple iOS devices; install and support Windows OS versions; ensure mobile devices meet wireless standards and that users sign related paperwork; maintain IT knowledge base and inventory; place equipment orders; support off-hours on-call rotation. Requirements include strong communication and organizational skills, ability to work with policies and procedures, working knowledge of Windows OS and networking, and the ability to lift up to 50 lbs. Must have High School Diploma or GED and reliable transportation for remote site visits.
Required Qualifications
- Proficient in English
- Excellent communications, organization, and time management skills
- Able to understand and adhere to corporate IT helpdesk policies and procedures (SLA’s, privacy)
- Strong ability to prioritize support cases by impact
- Working knowledge of Windows Operating Systems
- Working knowledge of basic Networking
- Understanding of computer systems and mobile devices
- Ability to work on a back-lit monitor during an 8-hour shift
- Ability to participate in week-long after-hours on-call rotations
- Ability to lift up to 50 lbs
- High School Diploma or GED
- Technical background or call center experience preferred
- Must have reliable transportation for any necessary remote site visits
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