IT Help Desk Technician
On-siteHaifa, Haifa, Israel
Job Summary
Respond to incoming requests for technical assistance from users by diagnosing hardware and software issues, resolving network connectivity problems, and providing in-person support. Document and escalate incidents accurately, log cases promptly, and perform routine maintenance including installing updates, patches, and monitoring equipment performance. Manage IT inventory for hardware and software assets, ensure licenses are current, and train users on new releases to prevent common errors. Implement security measures such as anti-virus software and firewall configurations while maintaining communication regarding maintenance schedules and outages. Willingness to work flexible hours and participate in on-call rotations as required.
Required Qualifications
- Relevant bachelor's degree or equivalent
- 2+ years of experience providing technical support
- In-depth knowledge of Windows operating systems, and common software applications
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Willingness to work flexible hours and participate in on-call rotations as required
- Hebrew and English speaker
- Flexible with can-do attitude
- Problem solving oriented
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