IT Help Desk Support
On-siteKent, Washington, United States
Kent, Washington, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Provide Trapeze software direction, desktop, server, and network support for client operations according to Service Level Agreements, including repair, maintenance, and disaster recovery. Manage local division servers, domain controllers, and databases while supporting analog, digital, and VOIP telephone systems. Interact with client agencies and IT departments to deliver reports, updates, and strategic investment plans that minimize costs. Ensure suitable documentation exists for IT operations and software development. Maintain proficiency with Windows environments, MS SQL Server, and networking tools.
Required Qualifications
- Reside in Seattle
- Self-starter
- Highly motivated
- Able to work in a fast-paced environment
- Handle various technology issues related to a transit environment
- Support corporate infrastructure
- Provide Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA)
- Perform desktop and server repair
- Perform network maintenance
- Handle helpdesk tickets
- Perform disaster recovery
- Support analog, Digital, or VOIP telephone System, T-1, fax and DSL lines
- Support local technologies related to transit operations, such as Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform
- Manage servers at local division; domain controller, file, application and database (MS SQL SVR)
- Meet and interact with client agencies providing reports and updates for local divisional office
- Close interaction with the client's IT department
- Manage complex IT projects, IT employees and outside vendors
- Develop strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches
- Control and minimize costs
- Ensure suitable documentation exists and is maintained for IT operations and software development
- Highly proficient with Trapeze transit software
- Proficiency with Active Directory
- Proficiency with relational databases (MS SQL Server)
- Proficiency with networking
- Proficiency with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.)
- Thorough understanding of computer, server, network, printer and peripheral hardware
- Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications
- Be available for weekend shifts
- Pass a pre-employment drug test
- Pass a background check
Desired Qualifications
- Excellent communication and decision-making skills
- Experience with desktop, server and network management tools
- Experience with Cisco switches and routers
- Familiar with backup and disaster recovery
- Proficiency with relational databases (MS SQL Server preferable)
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