IT Help Desk Support - Level II
On-siteDecatur, Alabama, United States
Job Summary
Monitor alert systems and take appropriate action as per guidelines. Serve as the point person for Windows Desktop related issues and assist with Windows Servers. Perform LAN/WAN Installation and Maintenance Support, including Network Hardware Support and Installation for door card access, wander guard, lighting, and HVAC. Address escalated service requests requiring an enhanced response and utilize event logs to affect repairs. This Level II role at a leading Managed IT Solutions Company in Decatur, AL requires three years of experience in IT help desk, desktop support, or service management, along with a history of network and firewall administration using Sonicwall and Meraki. Candidates must demonstrate excellent customer service skills and a willingness to learn.
Required Qualifications
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- History of network and firewall administration (Sonicwall & Meraki)
- Basic knowledge of network, server, and workstation troubleshooting knowledge
- Excellent customer service skills (courteous, tactful, and professional demeanor)
- Excellent written and verbal communication skills, with experience presenting to groups
- Reliable work ethic
- A willingness to learn and grow
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.