IT Help Desk Support - Level II
On-siteGreensboro, North Carolina, United States
Job Summary
Deploy and manage Windows Servers, Active Directory, and file solutions while designing local area networks and implementing security protocols. Monitor alert systems, troubleshoot network infrastructure, and perform repairs using event logs. Manage Microsoft Exchange Server, configure VOIP and telephone solutions, and handle escalated service requests. Onboard new users and provide end-user support for hardware and software across Windows and macOS environments. Requires four years of IT support experience, with certifications in CompTIA Net+, Security+, or Microsoft MCSA/MCSE preferred. Located in Greensboro, NC, this Level II role involves a full-time schedule with on-call rotation.
Required Qualifications
- Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- Provide desktop & end-user support for both Hardware and software
- Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products
- Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX
- Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles
- History of network and firewall administration (Cisco, Sophos, Sonicwall)
- Knowledge of server virtualization (VMWare ESXi; vCenter)
- Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools
- Excellent customer service skills (courteous, tactful, and professional demeanor)
- Excellent written and verbal communication skills, with experience presenting to groups
- Reliable work ethic
Desired Qualifications
- Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
- Familiar with SAS solutions such as Office 365 and Adobe CC
- Having worked in an MSP environment is a major plus
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