IT Help Desk Support Level 1 - MSP
On-siteShreveport, Louisiana, United States
Job Summary
Conduct pre- and post-sales support including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing account management. Troubleshoot Windows Servers, Active Directory, Local Area Networks, VOIP solutions, and network infrastructure. Manage Microsoft Exchange Server, monitor alert systems, and respond to escalated service requests using event logs and RMM/PSA tools. Minimum 1-2 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, servers, and workstations required. Excellent verbal and written communication skills necessary for working with clients at a business level. Preferred to have worked in an MSP environment with experience writing proposals and implementing technical solutions.
Required Qualifications
- Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Desired Qualifications
- Preferred having worked in an MSP environment in the past to be considered
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications
- Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions
- Sales training experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.