IT Help Desk
$41,600–$45,760 year
On-site · Salt Lake City, Utah, United States
Job Summary
Respond to incoming IT help-desk requests via phone and email, troubleshoot remote desktops, laptops, printers, and other hardware peripherals, and assist users with email, data, and productivity applications within a Citrix environment. Help users access clinical and financial applications (PointClickCare, Net Health, Workday) and manage accounts/password resets. Provide end-user support with strong communication, participate in holiday coverage, and travel onsite to the Salt Lake City area as needed. Maintain service levels and contribute to a collaborative, responsive IT team focused on customer service and operational efficiency.
Required Qualifications
- Pre-employment criminal background screening required.
Desired Qualifications
- 1+ year of experience providing technical support and troubleshooting computer equipment
- Strong troubleshooting skills with Windows 10 and Microsoft Office (2013/2016/2019)
- Citrix fundamentals
- Exchange and Active Directory
- Basic networking knowledge
- Information security practices
- Printer/scanner setup and support
- Excellent written and verbal communication
- Ability to work with minimal supervision
- Proactive and multitasking abilities
- Travel onsite to Salt Lake, UT
- Holiday coverage experience
- Customer service orientation
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