IT Help Desk - Fresh Graduate
On-siteNew Cairo, Cairo, Egypt
Job Summary
Provide first-line technical support to staff and students for hardware, software, and network issues via phone, email, or in-person. Troubleshoot and resolve technical problems while maintaining accurate records of support requests in the help desk system. Install, configure, and maintain computer systems, printers, and other IT equipment, and monitor the IT inventory to report on equipment needs. Support the implementation of new technologies and assist in training users on their effective utilization. Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery within the educational institution.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Good communication skills in both Arabic and English
- Familiarity with common operating systems, software applications, and hardware components
Desired Qualifications
- Residence in Obour, Nasr City, or El-Shorouk City is preferred
- Strong interest in technology and eagerness to learn about ICT systems and support
- Excellent problem-solving skills and ability to work under pressure
- Ability to work collaboratively within a team and support a diverse range of users
- A positive attitude and a willingness to take on new challenges
- The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution
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