IT Help Desk Engineer
On-site · San Antonio, Texas, United States
Job Summary
The IT Help Desk Engineer assists in day-to-day operations of the Managed IT Services Department, handling service ticket responses, onsite support, and project work. Responsibilities include troubleshooting server, workstation, and networking issues, customer service, and developing solutions for complex problems in a fast-paced environment. Candidates should possess strong time management skills and experience with a wide range of technologies. Required qualifications include CompTIA A+, Network+, Security+, and a minimum of an Associates or Technical degree or equivalent experience.
Required Qualifications
- CompTIA A+, Network+, Security+ required to varying degrees
- Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) Preferred
Desired Qualifications
- Experience implementing and supporting wide ranging technologies
- CCNA (Cisco) Routing and Switching (recommended)
Additional Requirements
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
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