IT Help Desk/Deskside Support
$42,640–$42,640 year
On-siteChandler, Arizona, United States
Job Summary
Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers in an end-user environment. Provide desk-side support to client-identified VIPs and respond to change management requests, including installing new PC equipment. Execute Install/Move/Add or Change (IMAC) activities and proactively communicate with end-users regarding arrival times, repair estimates, and status. Maintain all required OEM certifications and follow documented service operations policies while meeting established customer service metrics. Full-time onsite position starting at $20.50 per hour with health, dental, vision, and 401k benefits.
Required Qualifications
- 2-4 years of relevant experience
- technical school certification
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Desired Qualifications
- A+ certification
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