IT Help Desk Coordinator Senior
$57,782–$57,782 year
On-siteLincoln, Nebraska, United States
Lincoln, Nebraska, United StatesOn-siteFull Time$57,782–$57,782 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Provide customer support primarily over the phone, fulfilling IT request fulfillment and issue resolution for hardware and software. Manage, resolve, and escalate Service Desk tickets while performing remote Level 1 support for personal computers, devices, and peripherals. Handle user administration tasks including password resets, account provisioning, and staff onboarding. Develop and maintain Service Desk processes and procedures, along with creating relevant basic training for end-users. Document requests via the Service Desk tracking system and compose service outage notifications.
Required Qualifications
- Two year post high school degree or equivalent vocational/technical training in computer science, data processing operations, information technology, management information systems, network or telecommunications systems
- Two years of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems
- Equivalent combination of education and experience in the areas described above may substitute for these requirements
- Regular and reliable attendance required
Desired Qualifications
- Experience providing technical support to customers remotely via phone, desktop sharing, online meetings
- Training in Information Technology
- ITIL certifications
- General Information Technology certifications
- Customer Service related to Information Technology
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