IT Help Desk
$42,640–$42,640 year
On-siteHuntsville, Alabama, United States
Huntsville, Alabama, United StatesOn-siteFull Time$42,640–$42,640 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers in an end-user environment. Provide desk-side support for client-identified VIPs and respond to change management requests, including installing new PC equipment. Execute Install/Move/Add or Change (IMAC) activities and follow documented service operations policies while maintaining established customer service metrics. Proactively communicate with end-users and service desk personnel regarding arrival times, repair estimates, and repair status.
Required Qualifications
- 2-4 years of relevant experience
- technical school certification
- Maintain all required OEM Certifications
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Desired Qualifications
- A+ certification
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