IT Help Desk Analyst (Contract)
On-site · Wichita, Kansas, United States
EXPIREDWichita, Kansas, United StatesOn-siteContractMid LevelNot SpecifiedEnterprise
Type
Contract
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Job Summary
IT Service Desk Analyst handling incidents and service requests under SLAs, collaborating with internal IT and third-party suppliers, proactively managing the application landscape to maintain availability, documenting technical concepts for customers, and applying ITIL principles with a focus on continuous service improvement. Flexible to work outside core hours and committed to delivering high-quality service in a customer-first IT support environment.
Required Qualifications
- Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
- Experience with Windows 10/11 and telephony technologies (VoIP, SIP)
- Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
- Strong interest in LAN/WAN networking and skilled in hardware installation
- Flexible to work outside core hours as needed
- Committed to a customer-first support approach
- Capable of clearly documenting technical concepts for customer understanding
- Driven, detail-oriented, and skilled in managing customer expectations
- Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
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