IT Help Desk Analyst - Center Township, PA
RemoteAliquippa, Pennsylvania, United States or New York City, New York, United States
Aliquippa, Pennsylvania, United States or New York City, New York, United StatesRemoteFull TimeEntry LevelAssociates DegreeEnterprise
Full TimeEntry LevelAssociates DegreeEnterprise
Job Summary
ARDEX Americas is hiring an IT Help Desk Analyst to provide technical support to users, troubleshoot issues, and ensure productivity across their operations in North America and Latin America.
Required Qualifications
- Associate's degree in information technology and/or relevant work experience
Desired Qualifications
- Experience in IT support and using ticketing systems (Freshdesk is a plus)
- Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue
- Basic knowledge of digital marketing, social media, and CRM tools is helpful
- Strong problem-solving and communication skills
- Understanding of networking basics (Wi-Fi, VPN, IP addresses)
- Ability to manage multiple tasks and prioritize based on urgency
- Team player with a proactive attitude
- Comfortable with change and eager to learn
- German language skills are a plus
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