IT Help Desk Administrator II - III
$47,840–$66,560 year
On-siteMadera, California, United States
Job Summary
Manage computer systems, mobility devices, and unmanned aircraft to ensure uptime, performance, and security for in-house and remote employees. Provide user and desktop support for hardware, software, and data management while maintaining the network, equipment, and backend systems. Prioritize safety by adhering to OSHA policies and promoting a culture where safety remains the primary focus. When the IT Manager and Director are absent, assume duties as IT Manager to oversee company applications including Smartsheet, BIM360, SPANConnect, Expensify, Citrix, Procore, and Microsoft products. Grant user access to project files and deliver high-level internal customer service in a fast-paced environment.
Required Qualifications
- High school graduate or equivalent
- 2+ years of IT related experience
- Proficient in Microsoft applications (Word, Excel, Windows, etc.)
- Basic troubleshooting computer skills
- Basic network concepts
- Ability and willingness to obtain CompTIA certification (Basic Computer Understanding and History) within the first year of employment
- Ability and willingness to obtain the Microsoft 365 Certified Fundamentals certification within the first year of employment
- Must be able to receive instruction and supervision
- Knowledge of a variety of hardware as well as software and operating systems
- Bachelor's degree in Information Technology, or equivalent experience
- 4+ years of information technology experience
- Exposure to laws and regulations related to information technology compliance
- Must be able to receive instruction and supervision
- Knowledge of a variety of hardware as well as software and operating systems
- Ability to remain in a stationary position, often sitting for prolonged periods
- Manual dexterity needed to operate a computer and other office equipment
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Occasionally lift up to lbs
- Primarily based in an office setting with a controlled climate
- This position is an on-site role based in our Madera, CA Headquarters
Desired Qualifications
- Microsoft 365 Certified: Administrator Expert within three years of start of employment
- CompTIA Security+ Certification (Cybersecurity) within three years of start of employment
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