IT Graduate
On-siteJohannesburg, Gauteng, South Africa
Job Summary
Act as the first point of contact for all Zoho-related user queries and issues across the business, receiving, logging, and managing support tickets to ensure timely resolution or documented escalation. Diagnose system issues, identify root-causes, and resolve problems within your capability while providing regular reporting on support queries, trends, and response times. Assist users with system navigation and basic functionality across the Zoho ecosystem, offering onboarding guidance and training support for new users. Develop and maintain user guides, FAQs, and knowledge base articles to reduce repeat queries, and identify recurring issues to collaborate with administrators on addressing root-causes rather than symptoms. Stay informed on Zoho platform updates and communicate relevant changes to users proactively. This 12-month placement in Johannesburg offers hands-on experience within a live Zoho environment for a financial services subsidiary of a global advisory firm.
Required Qualifications
- A relevant degree in Engineering, IT, Information Systems, or a related field
- A genuine interest in how software systems work and a natural instinct to figure out why something is not working
- The ability to communicate clearly and patiently, in writing and in person, with people who may not share your technical background
- An organised, methodical approach to your work. You follow through on what you commit to and you do not let things fall through the cracks
- Basic familiarity with CRM systems or business software of any kind. You do not need to know Zoho specifically. You need to be comfortable learning a new platform quickly
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