IT Generalist (Tier 2 Helpdesk)

Resolve escalated incidents involving hardware, software, networking, and user accounts by troubleshooting Windows 11, Microsoft 365, VPN, and line-of-business applications. Provide remote and on-site support for end users while completing new user logins, terminations, and training sessions. Participate in patching, security, and system hardening efforts using RMM tools, assist with IT projects, documentation, and deployments, and monitor refrigeration temperatures. Adhere to HIPAA and PCI security standards, follow least-privilege access controls, and engage in security awareness and incident response procedures. Work Monday through Friday with on-call coverage once every three weeks.