IT Field Technician
On-siteAdelaide, South Australia, Australia
Job Summary
Provide high-quality desktop support to all users, including executives, by handling initial setup of laptops, desktops, mobiles, and peripherals. Deliver face-to-face, telephone, and remote assistance while completing routine hardware maintenance and accurately tracking business assets, requests, and incidents. Prioritize new support requests and existing work orders, maintaining precise service details, time records, and job notes. Adhere to assigned time limits, ensure safety protocols are followed to prevent injuries, and manage out-of-hours support via on-call rotation. Maintain a professional demeanor, exercise strong time management, and build customer relationships within a fast-paced, deadline-oriented environment.
Required Qualifications
- National Police check
- Pass a national Police check
- Scope of rostered out of hours support (on call)
- Basic hardware and operating system familiarity
- Strong attention to detail and accuracy
- Ability to multitask
- Great interpersonal skills
- Excellent verbal and written skills
- Excellent customer service skills
- Ability to function in a fast-paced deadline-oriented environment
- Professional demeanour
- Excellent time management skills
- Strong Customer relationship building skills
- Good teamwork with peers and company personnel
- Current Australian drivers Licence
- Pass the Company's background check requirements
- Employment and drug screens
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