IT Field Support Technician (entry level) (23449)
$31,200–$31,200 year
RemoteAustin, Texas, United States or Dallas, Texas, United States
Job Summary
IT Field Support Technician provides onsite enterprise IT support to Cantex Home Health & Hospice locations and Skilled Nursing Facilities across the Austin region. Responsible for diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff. Performs a balanced mix of ticket resolution, preventative maintenance, and project participation (equipment refreshes, infrastructure upgrades, facility expansions). Work is performed onsite at Cantex locations with daily travel between facilities. Two weeks of onboarding in Dallas at HQ before transitioning to independent field work. Not a remote position.
Required Qualifications
- Minimum 1 year of IT field support, desktop support, or help desk experience
- Ability to travel daily between facilities (100% travel role)
- Hands‐on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365
- Experience supporting mobile devices, Android tablets, laptops, desktops, and printers
- Proficiency with remote support tools and ticketing systems (ManageEngine preferred)
- Strong troubleshooting skills across hardware, software, and network environments
- Ability to work independently while representing the IT department professionally onsite
- Ability to participate in an after‐hours/on‐call rotation for outages or urgent issues
- Strong communication skills with the ability to provide clear written and verbal instructions
- Ability to comply with all Cantex health and safety protocols
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