IT Field Support
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-sitePart TimeMedium
Part TimeMedium
Job Summary
Be the first point of contact for all IT issues across 13 hotels and office locations in London Zone 1-4. Provide onsite technical assistance for guests and staff, installing and configuring desktops, laptops, audio equipment, and in-room entertainment systems like TVs and Wi-Fi. Coordinate with the central Helpdesk for remote and onsite tasks while maintaining IT assets in line with asset management software. Travel between sites at short notice and work flexible shift timings, including weekends, to ensure guest satisfaction and property integrity.
Required Qualifications
- Minimum 2 years of experience in IT
- Understanding of IT equipment e.g. laptops, desktops, tablets, mobile phones, printers, etc.
- Good knowledge of managing and connecting Audio/Video and other conferencing equipment
- Strong analytical and decision-making abilities
- Excellent communication and interpersonal skills
- Customer centric
- Ability to work under pressure and meet deadlines
- Ability to work both independently and as part of a team
- Multitasking, organisational skills and time management skills
- Positive demeanour
- Proactive and reliable
- Willingness to travel between sites at short notice within London
- Flexibility to work in any shift timings, including Saturday and Sunday based on the department requirements
- Good communication skills both verbal and written
- Authorization to live and work in the UK
- Basic knowledge of networking e.g. VLANs, routing, installing and terminating CAT5/6 cabling
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.