IT Field Support Analyst
$57,782–$77,750 year
On-siteCohasset, Massachusetts, United States
Job Summary
Monitor the field service desktop support queue and take ownership of on-site break fix requests until closure. Resolve desktop issues, conduct moves, adds, and changes, and ensure the CMDB inventory database remains current for all deployed or retired equipment. Assess onsite service requests, escalate problems requiring manager or lead analyst involvement, and communicate with end users to extract necessary resolution information. Document all work and resolutions in real time within the health systems ticketing system while staying current on industry support tools and standards. Complete assigned tasks and drive down open ticket volumes within the scheduled daily work assignments.
Required Qualifications
- 1-3 years of Desktop support experience
- Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting
- Proven skills in the support of various desktop and mobile device platforms
- Experience with support and maintenance of Windows-based desktop operating systems (Windows 11)
- Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)
- Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues
- Flexible team player with ability to complete tasks as assigned
- Willingness to continue technical and professional development in line with Desktop Support functions
- Personal transportation for local travel between SSHS sites
- Willingness to participate in on-call coverage as assigned
- Ability to modify work schedule as business requirements change
- Associate's degree or technical certification in computer science, Information Technology or other technical field
- Microsoft certification or experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.