IT Field Support Analyst
Hybrid · Austin, Texas, United States
Job Summary
IT Field Support Analyst provides on-site and remote technical support to diocesan staff, parishes, schools, and affiliated ministries; handles hardware, software, endpoint devices, and cloud-based systems, delivers Tier II escalation, and offers end-user training while upholding Catholic ministry values and coordinating with the Director of Information Technology. Responsibilities include installing and repairing hardware and software, deploying Microsoft 365 and cross-platform environments (Windows and macOS), configuring user accounts, maintaining network connectivity, supporting cybersecurity practices, logging requests in the Help Desk system, managing asset lifecycle, and coordinating on-site visits across the Diocese of Austin with regular travel.
Required Qualifications
- High School Diploma or GED acceptable to the Texas Education Agency
- Associate degree or technical certification in Information Technology, Computer Science, or related field preferred
- Two (2) years of full-time wage-earning experience providing technical support in a Windows and/or Apple environment
- Experience supporting Microsoft 365, Windows 10/11, macOS, mobile devices, cloud-based applications, and end-user computing environments
- Experience providing on-site field support and customer-facing technical assistance
- English proficient in conversing, reading, and writing; bilingual in English and Spanish preferred
- Comp TIA - A+ required; Security+ along with any Microsoft Certs are preferred
- Valid Texas driver’s license
- Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period
- Must be a practicing Roman Catholic in good standing preferred
Additional Requirements
- Must be a practicing Roman Catholic in good standing preferred
- Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period
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