IT Field Resource
$70,000–$80,000 year
On-siteSonoma, California, United States
Job Summary
Serve as a trusted IT partner to Facility Administration, Nursing teams, and Service Center members by coordinating equipment deployment, installing networking and telecommunications gear, and managing mobile devices through MDM. Respond to Zendesk support requests, prepare equipment quotes, and guide facilities through warranty requests while maintaining accurate ServiceNow directory information. Collaborate with vendors and fellow Field Operations team members to share knowledge, contribute to IT projects, and reconcile expenses. Travel extensively (75%+) to support skilled nursing home teams across Northern California, ensuring reliable daily operations and systems functionality.
Required Qualifications
- Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support
- 5+ years of hands-on IT support experience in environments serving 100+ users and/or multiple locations
- Good troubleshooting methodologies
- Knowledge of Windows OS 10, 11 and Office 365
- Computer Devices and Printer/Scanner configuration and support
- Knowledge of HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers
- Networking fundamentals and protocols and structured cabling
- Information security practices
- Mobile device management and configuration practices
- IT cabling infrastructure
- Outstanding communication skills, both written and verbal
- Ability to be proactive in your day-to-day responsibilities and work with minimal supervision
- Ability to prioritize, multitask and work under time constraints
- Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes
- Ability to be flexible and adapt to changes in regard to expectations and the organization
- Ability to hold peers accountable for and work as a team to achieve success
- Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day
- Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem
- Must be able drive distances of up to 4 hours as needed
- Monthly, or as needed, air travel is also necessary in this position
- Pre-employment criminal background screening required
Desired Qualifications
- Reside near Vallejo, Sonoma, or Santa Rosa, CA
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