IT Executive
On-siteAgra, Uttar Pradesh, India or Agra, Oklahoma, United States
Job Summary
Provide frontline PC and server troubleshooting and resolve IT issues for end users in a timely manner. Modify configurations, utilities, and software default settings to optimize system performance. Support and administer Windows Servers, ensuring stability and reliability across the infrastructure. Backup and optimize databases to maintain data integrity and system efficiency. Perform regular system health checks and capacity studies to ensure optimum performance of servers and network infrastructure. Provide in-house guest IT-related troubleshooting and technical support. Install, test, and configure new workstations, peripheral equipment, and software; assist with PC setup, IT system configuration, and access provisioning for onboarding of new users. Monitor and maintain IT security protocols, access controls, and user permissions to protect company data and systems. Document IT issues, resolutions, and maintain a comprehensive knowledge base for reference and continuous improvement. Coordinate with external vendors and manage IT service contracts to ensure quality support and cost-effectiveness.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA), Electronics, or a related field.
- Minimum 3-5 years of professional experience in IT support, system administration, or a related IT role.
- Proven expertise in Windows Server administration, configuration, and maintenance.
- Strong knowledge of PC and server troubleshooting, hardware diagnostics, and network infrastructure support.
- Experience with database backup, recovery, and optimization techniques.
- Demonstrated proficiency in IT security protocols, access control management, and user permission administration.
- Excellent documentation skills with the ability to maintain comprehensive knowledge bases and technical records.
- Strong communication and interpersonal skills with the ability to provide effective technical support to end users.
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