IT Engineer I
$58,500–$85,800 year
Hybrid · Richmond, Virginia, United States
Richmond, Virginia, United StatesHybridFull Time$58,500–$85,800 yearEntry LevelNot SpecifiedMedium
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Medium
Job Summary
The IT Engineer I at SimpliSafe is responsible for providing first point of contact IT support primarily at the Richmond offices, delivering hands-on technical assistance and collaborating with teams to ensure a seamless user experience. The ideal candidate should have 1–2 years of IT experience, strong problem-solving skills, and familiarity with Mac and Windows operating systems, among other qualifications.
Required Qualifications
- 1–2 years of IT experience and a strong desire to learn and grow in a dynamic environment
- Ability to onboard and train M-F for the first 4 weeks of employment before moving to your new shift
- Solid Mac and Windows skills, with the ability to approach common issues in multiple ways
- Familiarity with SaaS administration (e.g., Google Workspace) and comfort navigating Chrome enterprise environments
- Excellent analytical and troubleshooting abilities, with strong written and verbal communication
- Adaptability to handle changing priorities, re-triage tasks, and respond effectively to new requests
- A collaborative, approachable attitude, whether fixing a simple issue or diving into a complex challenge
- Willingness to pitch in with everything from running cables to contributing to larger-scale technical projects
- Eagerness to learn different technologies and continuously expand your skill set
- Ability to work primarily on-site in our Richmond, Virginia offices, with occasional flexibility for remote work when business needs allow.
Desired Qualifications
- Experience with macOS and Windows endpoint management, including MDM tools like Jamf, Intune, and JumpCloud
- Familiarity with workforce identity tools such as Okta and Lumos
- Proficient with Google Workspace and Microsoft 365 administration
- Experience with collaboration tools like Zoom, Google Meet, and Slack
- Knowledge of Jira Service Desk and Jira for IT service management and project tracking
- Experience with Confluence for knowledge management and documentation
- Experience with SaaS tool management and optimization
- Familiarity with call center technology stacks, including phone systems, CRM software, and agent support tools
Additional Requirements
- Must be able to work primarily on-site in Richmond, Virginia, with occasional flexibility for remote work when business demands allow.
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