IT Engineer I (IT Support)
HybridValencia, Valencia, Spain
Job Summary
Deliver high-touch technical support for local and remote teams by diagnosing complex hardware, OS, and network issues while escalating when necessary. Manage identities, access, and security configurations within Google Workspace, Okta, Slack, and Jira to ensure seamless onboarding and offboarding. Shift from quick fixes to long-term solutions by documenting Standard Operating Procedures and automating recurring friction through scripting or workflow tools. Autonomously manage end-to-end hardware lifecycles, including procurement, inventory forecasting, and MDM zero-touch deployments, while maintaining strict data integrity. Serve as a local guardian for SOC2 compliance and User Access Reviews, enforcing IAM protocols across enterprise applications. Collaborate directly with global Corporate IT and Infrastructure teams to execute updates and align on-site operations with global standards.
Required Qualifications
- Must reside in or be able to commute daily to our Valencia office
- Fluent spoken and written English (B2+/C1)
- 3+ years of progressive IT support/operations experience in a fast-paced SaaS, FinTech, or digital product company
- Proven expertise deploying, securing, and troubleshooting both macOS and Windows environments
- Demonstrable administrative experience with Okta, Google Workspace, Slack, and Jira
- Hands-on experience managing IT hardware lifecycles, inventory control, and vendor relationships
Desired Qualifications
- Experience with MDM platforms (Jamf, Iru, Workspace One, or similar)
- Interest or experience with workflow builders (e.g., Okta Workflows), APIs, or scripting languages (Bash, PowerShell, Python) to eliminate repetitive tasks
- Familiarity or high motivation toward leveraging AI-driven IT support bots, smart ticketing routing, and structured documentation
- Practical understanding of security frameworks like SOC2 or ISO 27001
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