IT Desktop and Network Support Dispatch Vietnam
On-siteHanoi, Hanoi, Vietnam
Job Summary
Install and fix desktops, printers, laptops, and peripheral hardware issues while performing smart hand activities at sites and remotely. Troubleshoot end-user network cabling and resolve systems problems using deductive reasoning, with expertise in Windows and macOS administration, TCP/IP networking, and remote connection tools. Manage enterprise LAN/WAN setups and support Cisco/Silver Peak equipment under instruction-based activities. Requires bilingual English and local language skills, ability to lift 50 lbs, and experience with ticketing tools like ServiceNow. Full internet-ready mobile, noise-cancellation headsets, and admin access provided.
Required Qualifications
- Basic knowledge of enterprise LAN and WAN setups and concepts
- Ability to lift / move computer equipment weighing up to 50Lbs
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
- Excellent written and oral communications skills with clients and management as well as people skills
- Ability to work with deadlines and complete tasks on time
- Takes proactive ownership and works with a sense of urgency
- Bilingual (English & Local B2)
- Experience of ticketing tools (ServiceNow / Remedy etc.)
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