IT Desktop and Network Support (Dispatch) MRK
On-siteMarrakesh, Marrakesh-Safi, Morocco
Marrakesh, Marrakesh-Safi, MoroccoOn-siteContractSmall
ContractSmall
Job Summary
Manage production IT hardware and software administration alongside onsite and remote delivery teams. Resolve, record, and update incident resolution workflows while maintaining documentation for site technical infrastructure. Execute IT solution deployments, troubleshoot desktops, laptops, and mobile devices, and monitor coordination between first-line support and Service Delivery help desks. Follow ITIL processes to ensure incidents are resolved within service levels and service requests meet SLAs. Perform onsite patching, reset power cycling for servers and routers, and assist with network printer settings.
Required Qualifications
- At least 3 years of experience in the field or in a related area
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break/Fix skills Desktops/Workstations, Notebooks and Printers and Handheld
- Broad experience of IT with good understanding of Networks, Servers, and Telecoms
- Strong Client service skills
- Ability to provide consistent, excellent Client support to the entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
Desired Qualifications
- Advantageous Skills for support at sites
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