IT Desktop Admin (Manufacturing IT & End User Support)
$80,000–$90,000 year
On-site · Carson City, Nevada, United States
Job Summary
Hands-on IT Desktop Administrator to provide onsite support across office, manufacturing, and production environments. Focus on rapid issue resolution for Windows endpoints, Microsoft cloud services, printers, IoT devices, IP cameras, and manufacturing production systems. Not a ticket-routing role; emphasizes hands-on troubleshooting, production uptime, and direct collaboration with users, production teams, vendors, and IT. Responsibilities include endpoint provisioning and lifecycle management (Intune, Entra ID, AD), onboarding/offboarding, SMT/PCBA manufacturing system support (AXI, ViTrox, PLR workstations, V-One), device connectivity and software workflow (VPN, remote access, Microsoft 365 apps), printer and peripheral support, network infrastructure and cabling, endpoint automation collaboration, incident management in FreshService, and maintaining security/compliance and documentation.
Required Qualifications
- 5–7 years of hands-on IT support experience in technical support, desktop support, systems support, or related roles
- Strong experience supporting Windows 10/11 environments
- Hands-on experience with: Microsoft Intune, Active Directory, Entra ID, Microsoft 365, Outlook, Teams, SharePoint, and OneDrive
- Experience with hardware builds, imaging, deployment, troubleshooting, and break/fix support
- Experience supporting network and local printers, including production or label printing systems
- Experience troubleshooting IoT devices, IP cameras, or similar connected devices
- Hands-on experience with network cabling and physical connectivity troubleshooting
- Strong understanding of networking fundamentals, including DNS, DHCP, IP addressing, LAN connectivity, and switching
- Experience using ITSM tools such as FreshService or similar platforms
- Comfortable working onsite daily in office and manufacturing environments
- Strong troubleshooting skills with a sense of urgency and ownership
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