IT Deskside Agent
On-site · Mumbai, Maharashtra, India
Job Summary
Onsite IT Deskside Agent responsible for desktop, telephony, networking, and business applications support for office users. Tasks include resolving onsite IT requests, deploying IT equipment to new starters, managing IT infrastructure and asset inventory, printer support, network cabling, office moves, and collaborating with vendors and the Group IT team. Requires 1-3 years in computer support or IT operations, strong MS technologies knowledge (Intune, Active Directory, Office 365), good English communication, documentation skills, customer focus, timekeeping, and problem-solving abilities.
Required Qualifications
- 1-3 years experience in a computer related support or IT operational environment
- Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
- Good written and communication skills in English
- Experience with documentation and improving SOPs and other process documents
- Good customer focus, and excellent timekeeping is a key requirement of the role
- Good interpersonal skills, with a focus on listening and questioning skills
- Good problem-solving abilities and ability to work under own initiative
- Experience with configuring and supporting any version of Windows Desktop (10/11)
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