IT Desk Support Analyst
$49,920,000–$56,160,000 year
On-siteColumbia, Maryland, United States
Job Summary
Troubleshoot hardware and software issues, set up and maintain computers and mobile devices, and assist employees face-to-face throughout the office. Manage wireless networks, mobile device management, system documentation, and technical process improvement while working closely with the IT team to solve problems and identify opportunities for better technology workflows. Gain hands-on exposure to Azure, Azure AD, and Office365 administration in a fast-moving environment. This role offers paid training, eight paid holidays, and opportunities for advancement within a company founded in 1925 that employs over 450 people.
Required Qualifications
- Legal eligibility to work in the U.S.
- Prior experience with Azure
- Prior experience with Azure AD
- Prior experience with Office365 administration
- Prior experience with Mobile Device Manager solutions
- Proficiency in Microsoft Office
- Proficiency in Windows
- Proficiency in Networking
- Proficiency in Cybersecurity
- Proficiency in PowerShell scripting
- Familiarity with Android and Apple phones
- Experience with remote desktop applications
- Experience with help desk software
- The ability to multi-task and prioritize competing responsibilities according to urgency and importance
- Well-developed organization and time management skills
- The ability to read, write, speak, and comprehend English
Desired Qualifications
- 1-3 years of IT experience
- A Bachelor's degree in Computer Science or an IT-related field
- Certifications (in Microsoft Office, Windows, Networking, Cybersecurity, or PowerShell scripting)
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