IT Design Leads, Patient Support Program
$132,000–$155,000 year
Remote · United States
Job Summary
Lead IT design for the Patient Support Program, overseeing Salesforce Service Cloud and Marketing Cloud implementations across Americas, Canada, LATAM, and APAC; provide strategic guidance on PSP matters across SDLC, development best practices, testing methodologies, and project management; review code and mentor team members; drive CI/CD adoption and release management using Copado/Gearset; identify opportunities for business process optimization and lead integrations across platforms (REST APIs, MuleSoft, ERP), ensuring data management, improved user experience, and cost optimization; design scalable Salesforce multi-cloud solutions integrating Service Cloud, Marketing Cloud, ERP, and external vendor systems; build partnerships across IT and business teams to align priorities and enable global/localized campaigns; foster innovation, change management, and high-performance delivery; champion patient journey automation and case routing improvements.
Required Qualifications
- Master's degree in computer science, Information Systems, Engineering, or related field plus 2 years of IT experience
- Expertise in Salesforce Service Cloud and related platforms gained through 2 years of experience
- 2 years experience with Salesforce Marketing Cloud
- Proficiency in HPALM gained through 2 years of experience
- Knowledge of Copado, Authenticx and Infinitus platforms gained through 1 year of experience
- Expertise with PSP ecosystems and patient-centric digital solutions in healthcare or life sciences industries gained through 2 years of experience
- Strong background in systems integration, data management, and workflow optimization gained through 2 years of experience
- Demonstrated leadership in global or regional technology initiatives gained through 2 years of experience
- Experience building integrations with Dell Boomi gained through 2 years of experience
- Development within GxP environment including IQ preparation and execution gained through 1 year of experience
- Ability to inspire and lead teams through change, balancing strategic vision with hands-on delivery gained through 2 years of experience
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